Terms of use and privacy

The short version

• Restfully helps you find information, tools and people for planning ahead, after a death and while grieving.
• We are not doctors, therapists, lawyers or financial advisors. Nothing on Restfully is medical, mental health, legal or financial advice.
• In an emergency, call 911. If you're in crisis, call or text 988.
• The professionals listed on Restfully are independent. If our team has reviewed a listing, its page says so.
• Some links earn us a commission. We only recommend things we stand behind.
• We don't sell your personal information.

The rest of this page explains each of these. By using restfullycare.com, you agree to these terms.

1. Who we are

Restfully is run by Restfully, Inc. ("Restfully", "we", "us"). These terms cover restfullycare.com and everything on it: articles, tools, the guided path, Resources near you, the store, Grief Groups and messages you send to listings.

You must be 18 or older to buy something, message a listing or join a Grief Group. Restfully is not meant for children under 18.

2. What Restfully is, and what it isn't

Restfully shares general information to help you think through decisions and find support. We are not a medical, mental health, legal, financial or funeral service, and we don't give professional advice.

• Articles, tools and checklists are general information. They may not fit your situation, and laws and costs vary by state.
• The Grief Personas describe how people tend to grieve, based on our research. They are not a diagnosis, and the quiz is not a clinical or psychological assessment.
• Grief Groups are peer support with people whose losses are like yours. They are not therapy or counseling.
• Nothing on Restfully replaces a doctor, therapist, lawyer, financial advisor, accountant or funeral director. For decisions about your health, money or legal matters, talk to a qualified professional.

3. In an emergency

Restfully is not a crisis service, and we can't respond in real time.

• If you or someone else is in danger, call 911.
• If you're in crisis or need to talk to someone now, call or text 988 to reach the 988 Lifeline, any time.

4. Professionals listed on Restfully

Resources near you lists independent professionals and organizations, such as hospice teams, funeral homes, therapists and estate attorneys. They don't work for Restfully.

• Some listings come from the professionals themselves. Others are added by our team from public information, and their page says so.
• If our team has reviewed a listing, its page says so. Other listings have not been reviewed by us. A listing on Restfully is not a recommendation, a guarantee of quality or a check of anyone's license.
• Some professionals pay to be listed or featured. Paid placements are labeled.
• Any agreement you make with a professional is between you and them. Please check licenses, prices and terms with them directly.

5. Messaging a listing

When you message a listing, we send your name, email address and message to that professional so they can reply to you directly. Only share what you're comfortable with them seeing. We may hold back messages that look like spam or misuse.

6. Affiliate links and partners

Some links on Restfully are affiliate links. If you buy through one, we may earn a commission, at no extra cost to you. We only link to products and services we stand behind, and a commission never decides what we recommend. We label affiliate links where they appear.

7. Buying from Restfully

• Prices are shown in US dollars before you buy. Payment is handled by Stripe, and we never see your full card number.
• Digital products, like the Funeral Organizer and Legacy Organizer, are delivered by download or email after you buy.
• Services, like the Paperwork Concierge and Service Planning Concierge, and made-to-order items, like custom memorial videos and funeral cards, include what's described on their product page.
• Grief Groups: your payment covers matching you with a small group.
• Courses, like Restfully Regroup, Couple Care and Certified Care Guide training, are sold on our course site, certifiedcareguide.com. Its terms also apply.
• Refunds: To ask for a refund, write to support@restfullycare.com and we’ll try to help.

8. Grief Groups

Grief Groups are small peer groups for people whose losses are alike. To keep them safe for everyone:

• Treat others with care, and keep what they share in the group private.
• Don't record sessions or share other members' details.
• We may move or remove anyone who makes a group unsafe for others.

Groups meet the way you choose at sign-up. If you choose text messages, we text you only about your group. Message and data rates may apply. Reply STOP to stop texts.

9. What you send us

You own what you send us, like messages, sign-up answers and stories. You let us use it only to provide what you asked for, such as replying, matching you with a group or passing a message to a listing. If you send us a story to share, we'll ask before publishing it.

10. Using Restfully fairly

Please don't:

• break the law, or use Restfully to harm anyone, including professionals on the site
• send spam, or pretend to be someone else
• copy, scrape or resell our content or listings
• try to get into systems or data you don't have access to, or disrupt the site

11. Our content and the Grief Personas

The articles, tools, designs and the Grief Personas framework belong to Restfully, Inc. Grief Personas™ is our trademark. You may read, print and share our content for personal, non-commercial use with a link back to us. Using the Grief Personas in paid training, products or services needs our written permission.

12. Other websites

Restfully links to other websites, such as our course site, the partner portal, support group directories and listings' own sites. Those sites have their own terms and privacy policies, and we aren't responsible for them.

13. No guarantees

We work hard to keep Restfully accurate and up to date, but information changes. Restfully is provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

14. Limits on our liability

To the extent the law allows, Restfully, Inc. isn't liable for indirect or consequential losses, or for anything a listed professional or another website does. If we are liable, our total liability is limited to the amount you paid us in the 12 months before the claim, or $100 if that is more. Some states don't allow these limits, so they may not apply to you.

15. If something goes wrong

Please write to us first at support@restfullycare.com, and we'll try to sort it out within 30 days. These terms are governed by the laws of Delaware, and any dispute will be handled in the state or federal courts in Delaware, unless the law where you live says otherwise.

16. Changes to these terms

If we change these terms, we'll post the new version here with a new date. For big changes, we'll also put a notice on the site.

17. Contact us

Restfully, Inc.
support@restfullycare.com

2810 N Church St PMB 259756
Wilmington, DE 19802-4447

Privacy

The short version

• We collect what you choose to give us, plus basic information about how the site is used.
• We use it to provide what you asked for and to improve Restfully.
• We don't sell your personal information, and we never use details about your loss for advertising.
• You can ask to see, correct or delete your information at any time.

What we collect

What you give us

• Contact form: your name, email address and message. We only use your details to reply to you.
• Newsletter: your email address.
• Messaging a listing: your name, email address and message, which we pass to that professional.
• Grief Groups sign-up: your email address, and anything else you choose to share: who you lost and when, anything about your loss, your Grief Persona, how and when you'd like to meet, your name, phone number, ZIP code and birthday. Only your email address is required.
• Purchases: your name, email address and, for physical items, your shipping address. Card details go straight to Stripe.
• Resources near you: the ZIP code or city you search.

What we collect automatically

• Your device and browser type, the pages you visit, and your approximate location from your IP address.
• Cookies and similar tools that keep the site working and help us understand how it's used.

The Grief Persona Quiz runs on Typeform, which has its own privacy policy.

Details about your loss

Some of what you share, like who you lost or how you're doing, is personal and may count as health information under some state laws. We only collect it when you choose to share it, use it only to match you with a group and support you, never sell it and never use it for advertising.

How we use your information

• To provide what you asked for: replying to you, passing on your message, matching you with a Grief Group and filling orders.
• To send the newsletter if you signed up. Every email has an unsubscribe link.
• To keep Restfully safe and stop spam.
• To understand how Restfully is used and make it better.
• To meet legal obligations.

Who we share it with

• The professional you message.
• Companies that help us run Restfully, such as hosting, payments, email and analytics. They may only use your information to provide their service to us.
• Your Grief Group: other members see your first name and whatever you choose to share in the group.
• When the law requires it, or to protect someone's safety.
• If Restfully is sold or merges, your information would move to the new owner under this policy.

We don't sell your personal information.

How long we keep it

We keep information only as long as we need it for the reason you gave it, or as long as the law requires.

Your choices and rights

You can ask us to show you, correct or delete your information, or to stop using it for something, by writing to support@restfullycare.com. Depending on where you live, you may have more rights, and we'll honor them. We'll reply within 45 days and won't treat you differently for asking. If we say no, you can ask us to look again.

You can unsubscribe from emails at any time, and reply STOP to stop texts.

Keeping it safe

We use reasonable safeguards to protect your information, but no website can be completely secure.

Children

Restfully is not meant for children under 18, and we don't knowingly collect their information. If we learn we have, we'll delete it.

Changes and contact

If we change this policy, we'll post the new version here with a new date. Questions: support@restfullycare.com.